Privacy Policy for Coral Weave

At Coral Weave, we are committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy explains how we collect, use, and safeguard information when you interact with our online platform, purchase our bespoke carpet designs, or engage with our services such as carpet installation, cleaning, repair, and sustainable carpeting solutions, including marine-themed rugs. By using our site, you agree to the terms outlined in this policy.

1. Information We Collect

We collect various types of information to provide and improve our services to you.

1.1 Personal Information You Provide to Us

When you engage with our site, whether by requesting a consultation, making a purchase, subscribing to our newsletter, or contacting us, you may provide us with personal information, including:

• Contact Information: Such as your name, mailing address, email address, and phone number.
• Payment Information: Details necessary to process transactions, such as credit card numbers and billing addresses. Please note that we do not store full payment card details on our servers; these are processed securely by third-party payment processors.
• Order Details: Information related to your purchases, including product specifications, design preferences for bespoke carpets, and delivery instructions.
• Communications: Records of your correspondence with us through our site, email, or other channels.

1.2 Information Collected Automatically

When you visit our online platform, certain information is automatically collected, such as:

• Log Data: Your IP address, browser type, operating system, referring URLs, pages viewed, and the dates/times of your visits.
• Device Information: Information about the device you use to access our site, including hardware model and unique device identifiers.
• Cookies and Similar Technologies: We use cookies to enhance your browsing experience, analyze site usage, and support our marketing efforts. For more details, please see our Cookie Policy below.

2. How We Use Your Information

We use the information we collect for various purposes, primarily to provide our carpet-related services, improve our site, and communicate with you effectively.

• To Provide Services: Fulfilling your orders for bespoke carpet design, managing carpet installation, cleaning, and repair services, and processing purchases of sustainable carpeting solutions.
• To Improve and Personalize: Analyzing how you use our site to understand user preferences, improve our online platform's functionality, and offer more relevant product recommendations and design inspirations.
• To Communicate: Responding to your inquiries, providing customer support, sending order confirmations, updates about our services, and promotional materials (where you have consented).
• For Marketing: Sending you information about our new carpet designs, special offers, and services that may be of interest to you, in accordance with your communication preferences.
• For Legal and Security Purposes: Detecting and preventing fraud, responding to legal requests, and complying with applicable laws and regulations.

3. Sharing Your Information

We do not sell your personal data to third parties. We may share your information with trusted third parties under specific circumstances:

• Service Providers: We employ third-party companies and individuals to facilitate our services (e.g., payment processing, shipping, web hosting, marketing analytics). These third parties have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of the transaction. We will notify you before your personal information becomes subject to a different privacy policy.
• With Your Consent: We may share your information with other parties if you provide your explicit consent.

4. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data, and whether we can achieve those purposes through other means, and the applicable legal requirements.

5. Your Data Protection Rights

Under data protection laws, including the GDPR (General Data Protection Regulation), you have certain rights concerning your personal data:

• The Right to Access: You have the right to request copies of your personal data.
• The Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The Right to Erasure (Right to be Forgotten): You have the right to request that we erase your personal data, under certain conditions.
• The Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
• The Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

To exercise any of these rights, please contact us using the details provided below. We will respond to your request within one month.

6. Security of Your Information

We value your trust in providing us your personal information, thus we are striving to use commercially acceptable means of protecting it. We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.

7. Third-Party Websites

Our site may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third-party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

8. Children's Privacy

Our services are not intended for anyone under the age of 18. We do not knowingly collect personally identifiable information from children under 18. If we become aware that we have collected personal data from a child under 18 without verification of parental consent, we take steps to remove that information from our servers.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We advise you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

• Coral Weave
  L5213
  UK, Ireland